Refund and Returns Policy

At Aaojo, we take pride in the quality and uniqueness of our hand-painted clothing. We want you to love your purchase! If you need to return or exchange an item, please review our policy below:

Eligibility for Returns and Exchanges

• Return Window: Returns and exchanges are accepted within 7 days from the date of delivery.
• Condition: Items must be in their original, unworn, and unwashed condition, with all tags attached.
• Non-Returnable Items: Customized or personalized items are non-returnable unless they arrive damaged or defective.

Initiating a Return or Exchange

To start the return or exchange process:

• Contact Us: Email our customer support team at aaojo.29@gmail.com or call 7047126150. Include your order number, item details, and reason for the return or exchange.
• Approval: Once your request is approved, we will provide instructions for shipping the item back to us.

Return/Exchange Process

• Packaging: Repack the item securely to prevent any damage during transit.
• Shipping: The customer is responsible for return shipping costs unless the item is defective or incorrect.
• Tracking: We recommend using a trackable shipping method to ensure your return reaches us safely.

Processing Your Return or Exchange

• Inspection: Once we receive the item, it will be inspected to ensure it meets our return criteria.
• Refunds: Approved returns will be processed, and a refund will be issued to your original payment method within 7-10 business days. Shipping fees are non-refundable.
• Exchanges: If you’re exchanging an item, we will ship the replacement once the original item is received and inspected.

Damaged or Defective Items

If you receive an item that is damaged or defective:

• Contact Us Immediately: Reach out to our support team within 7 days of delivery.
• Photos: Provide photos of the damaged or defective item to help us address the issue quickly.

Late or Missing Refunds

If you haven’t received your refund:

• Check Your Bank: It may take some time before your refund is officially posted.
• Contact Your Credit Card Company: Processing time may vary.
• Reach Out to Us: If you’ve done all of the above and still have not received your refund, please contact us at aaojo.29@gmail.com.

Return Address

Send returns to: Aaojo Returns Department
35, Vaibhav Nagar Near Amazon Office
Neemuch, Madhya {radesh, 458441
India

Customer Support

For any questions or further assistance, contact our support team at:

• Email: aaojo.29@gmail.com
• Phone: 7047126150

Thank you for shopping with Aaojo!
We appreciate your support and are here to make your shopping experience seamless and enjoyable.